Policies

To Place An Order

Visit us at www.kaycehughes.com or call 615-460-0046

Customer Service

Should you have questions about any of our products please call us at 615-460-0046 Monday through Friday 8:00-5:00pm CST or email info@kaycehughes.com

*office closes at 1pm on Fridays in the Summer

Forms of Payment

We gladly accept MC, Visa, Amex and Kayce Hughes gift cards (now available online and by phone). We are unable to accept checks or money orders.

 Returns and Exchanges

At Kayce Hughes our highest priorities are customer satisfaction and the quality of our merchandise. If for any reason you are not completely satisfied with your order please return it to us unworn, unwashed and with the tags intact. We accept returns 30 days from the original ship date and will credit your original form of payment unless you specify otherwise. Please include the returns/exchanges form that you received with your purchase for all returns and exchanges so that we can help you with you order in the most efficient way possible.

We do not accept returns on sale merchandise or special orders.  Returns from a gift card purchase are eligible for merchandise exchanges only. Original shipping charges are not eligible for refunds on orders that were shipped correctly.

You may call us directly at 615-460-0046 with any questions you may have about returning or exchanging merchandise. All packages should be sent to the address below:

Kayce Hughes/Pears and Bears
Attn: returns/exchanges

4302 Estes Road

Nashville, TN  37215

Gift Card

Gift cards can be purchased by clicking add to cart or by calling us directly at 615-460-0046. Cards are redeemable online, over the phone, and in our Kayce Hughes retail stores.

Gift cards are available in increments of $25.00 up to $500.00 and are shipped via our standard shipping methods. If your order includes merchandise and gift cards they will be shipped separately.

We do not accept returns on gift card purchases but you may make exchanges.

 

Shipping/Delivery

All orders are shipped Fed Ex Ground unless special shipping is specified

We are unable to ship to PO Boxes, and please note we only ship on business days. 

Please allow 5-7 days for ground delivery, depending on your location

If you have special delivery instructions (leave at back door, etc.) it is best to call us directly so that we can personally contact our shipper for you.

 

Gift Wrapping

At this time, we've chosen not to teach the guys in the warehouse how to gift wrap.  However, any one of our 3 stores would be happy to wrap a pretty package and include and gift note for you.  You can contact them here to place your order.

 

International Orders - To place an international order, please email us at info@kaycehughes.com or call us directly 615-460-0046 to place your order.